Refund policy

Cancelations

Your order can only be cancelled if it is yet to be shipped. To cancel, please write to our customer support team at  help@aegon.store.

In such cases, the order will be cancelled and the refund shall be processed by us within 10 business days after the cancellation request has been acknowledged.

Orders once shipped cannot be cancelled.

You can always contact us for any return question at help@aegon.store.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns will only be accepted for products that have been damaged in transit or products that have physical defects or in case of incorrect product been shipped. An email with photos of the damaged/incorrect product should be sent within the stipulated time in order for us to accept the request.

Should you wish to return all or part of your order, you need to inform us within 48 hours of receipt of the products by writing to us at help@aegon.store.

Returns will not be accepted if the product has been used and/or the seal has been broken for the product and/or the serial number has been tampered with. On receipt of the returned product, Aegon will proceed to inspect the same and validate the claim.

Once approved as an eligible return, a refund or replacement will be issued. If the product is found to be ineligible for return, the product will be couriered back to you.

We will refund the amount back in the original source (debit/credit card, bank, wallet, etc) within 7 working days of receiving the request from you.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@aegon.store.